Orders & After-sale

Changing or Cancelling Your Order

Because our orders are processed very quickly once submitted, we are unable to change your address or shipping method, nor can we modify or cancel an order you have already placed.

However, it is easy after the sale. For more information, please email us alice96968@gmail.com

Promotion Terms and Conditions

All items in the sale categories, One of a Kind Crystals and Large Crystals are final sale and non-returnable. Discount codes and promotions cannot be combined or stacked; only one can be used per order. Discount codes and promotions do not apply to subscription items.

Shipping

Processing Time:
--All orders are processed within 48 hours. No shipments or deliveries are made on weekends or holidays.

Shipping and Delivery Estimates:
--All orders are eligible for standard shipping, which is usually delivered within 7-14 calendar days (standard shipping) or 5-10 calendar days (express shipping). The shipping cost of your order will be calculated and displayed at checkout (specific shipping information will be sent to you by email).

Shipping Costs:

--Standard Shipping: Flat Rate $9.90
--Express Shipping: Flat Rate $19.90


Free Shipping on Orders Over $50 (Standard Shipping)

Warm reminder

1. This product is made of natural materials. Please remove the product before sleeping or washing
2. The above measurements are manual measurements, there may be slight deviations. Please understand
3. These products are handmade and natural. Therefore there may be some irregularities. Due to lighting effects, the color may be slightly different from the color shown in the picture.

About Product

ARE THE ITEMS CLEANSED?

Yes, all items are cleaned before being sent to customers. We work with merchants and artisans around the world to bring you authentic, high-quality goods.

WHERE ARE THE ITEMS MADE?

We source our products from trusted manufacturers around the globe. Many of our products are made in Asian countries such as Singapore, China, Hong Kong and Japan, which are spiritual centers and sources of unique materials such as obsidian and jade.
Through factory inspections and production guidelines, we ensure that products from all our partner factories are of the highest quality and fair working conditions.

ARE THE ITEMS GENUINE?

Yes, our items are genuine and of high quality and made of original materials. All product pages specify the exact material.

FAQs

We put together a list of our most frequently asked questions to help
answer some of the questions you may have! If you need additional
assistance or have any other questions, please email us at alice96968@gmail.com (Monday - Friday 9am to 5pm CST) We are happy to answer all questions you may have!

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